BASIC DATA PROTECTION INFORMATION

Responsible ANAGA EXPERIENCE, S.A. + info

Purpose To attend to requests made through the website, manage the sending of information, manage your on-line purchases, register as a user, send the newsletter to which you are subscribed. + info

Legitimation Consent of the data subject and execution of a pre-contract/contract + info

Recipients No data will be passed on to third parties unless legally obliged to do so or in the event that it is necessary in order to deal with your request + info

Rights You may exercise your rights of access, rectification, erasure and objection, limitation of processing, data portability and the right not to be subject to automated individualised decisions. + info

Additional information Additional information on data protection can be found on our website. + info

ANAGA EXPERIENCE, S.A., hereinafter, undertakes to comply with the legislation in force at all times with regard to the processing of personal data. By means of the following privacy policy ANAGA EXPERIENCE, S.A., in accordance with the requirements of the RGPD, informs users of:

1. WHO IS THE DATA CONTROLLER?

ANAGA EXPERIENCE, S.A. is responsible for the processing of your data:

Identity ANAGA EXPERIENCE, S.A. - B76723287

Address: Calle Marrero Torres 10, CP: 38009, Santa Cruz de Tenerife

Telephone +34 690 36 90 89

Web anagaexperience.com anagaexperience.es

E-mail info@anagaexperience.com

 

ANAGA EXPERIENCE, S.A. informs the user that the data provided by the user when browsing our web site, in the different forms or when sending e-mails, will be processed by ANAGA EXPERIENCE, S.A. and that this processing is included in the Register of Processing Activities managed by ANAGA EXPERIENCE, S.A. in accordance with the provisions of the RGPD.

 

2. WHAT ARE YOUR PERSONAL DATA USED FOR?

In anagaexperience.com when the user accepts our privacy policy authorises us to use and process the personal data provided for:

To send you the information and provide you with the service you request through the various forms available on our website.

To provide you with information about the offers, products and services requested.

From time to time, ANAGA EXPERIENCE, S.A. may use your personal data to send you notifications by e-mail. Such notifications will be made to inform you about changes in our services or products or in our policies and legal conditions.

Process your purchase on-line through our platform.

Send you the newsletter when you are subscribed, with the offers, activities and promotions of ANAGA EXPERIENCE, S.A. and of the sector that could be of interest to you.

To send you commercial communications about offers, activities and promotions of ANAGA EXPERIENCE, S.A. and the sector that may be of interest to you by conventional or electronic means when you have ticked the box indicating that you wish to receive information.

anagaexperience.com also collects information from the users of the web not directly provided by them by means of cookies. The data collected through cookies and other devices will be used for statistical studies and profile analysis with the aim of providing a better service through our website, for which the GOOGLE ANALYTICS application will be used, which is a Google tool to help website owners analyse how their visitors interact with their properties. You can learn more about their privacy policy at https://www.google.es/intl/es_ALL/analytics/learn/privacy.html.

Google, including all of its tools, complies with the EU-US Privacy Shield Framework as set forth by the United States Department of Commerce regarding the collection, use and retention of personal information from European Union member countries.

anagaexperience.com will try at all times to establish adequate mechanisms to obtain the consent of the user for the installation of cookies that require it. When a user accesses our website a pop-up appears informing about the existence of cookies and that if he/she continues browsing our page he/she gives his/her consent to the installation of cookies. The acceptance of the installation of cookies entails the acceptance of the conservation of the IP address in the registers of anagaexperience.com, together with the date of acceptance, for a period of one year, with the purpose of demonstrating the consent given. You can obtain more information in our "Cookies Policy".

 

3. WHAT IS THE LEGITIMACY FOR THE PROCESSING OF YOUR DATA?

ANAGA EXPERIENCE, S.A. is legitimised to process your data on the basis of:

In the execution of a pre-contract/contract to send you the information and provide you with the requested service, to manage your on-line purchase and to register you as a registered user, otherwise it will not be possible.

The user's consent to receive the newsletter and commercial communications about offers, activities and promotions of ANAGA EXPERIENCE, S.A. and the sector that may be of interest to him/her. The user may revoke the consent given at any time.

4. HOW LONG DO WE KEEP YOUR DATA?

The data to send you the information or provide you with the service you request through the various forms available on our website, to manage your online purchase through our platform, and your registration as a user will be kept for as long as the contractual relationship is in force, and once terminated during the legal limitation period.

The data processed to send the newsletter, to send commercial communications about offers, activities and promotions of ANAGA EXPERIENCE, S.A. and the sector that may be of interest to you, and to manage your comments on the blog will be kept as long as the user does not revoke the consent given by .

The IP address obtained through cookies will be kept for a period of one year, in order to demonstrate the user's consent.

Regarding the period of conservation of cookies, you can obtain more information on our website in the section "Cookies policy".

5. WHAT KIND OF DATA DO WE PROCESS FROM OUR USERS?

ANAGA EXPERIENCE, S.A. processes the following categories of data:

Data of users who fill in any of the available forms: The personal data requested by ANAGA EXPERIENCE, S.A. include:

Identification data: name and surname, telephone, postal and e-mail address.

Data relating to the application

Data of users who subscribe to the newsletter/ wish to receive information, commercial communications and information:

Identification data: Name and surname, e-mail address.

Data of users who register on our platform:

Identification data: Name and surname, postal and e-mail address, telephone number, billing address.

Data of users who make a purchase:

Identifying data: Title, name, surname, first name, postal and e-mail address, telephone number, billing address.

Transaction data: Products purchased and means of payment

Data of users who browse our website: Data provided by cookies and Google Analytics.

Only those over 16 years of age may provide data through our website. If you are under this age you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and currency of all data communicated to ANAGA EXPERIENCE, S.A. and declares that he/she is over 16 years of age, and shall be solely responsible for any false or inaccurate statements he/she may make.

The personal data processed by ANAGA EXPERIENCE, S.A. may be compulsory or voluntary.

Voluntary information is information that the user is not obliged to provide in order to contact us.

The fields marked with an asterisk (*) or with the word (required) in our forms are obligatory, refusal to provide them will mean that we will not be able to provide you with the service or attend to your request.

In the event that you provide us with data of third parties, you declare that you have their consent and you undertake to provide them with the information provided in this clause, exempting ANAGA EXPERIENCE, S.A. from any kind of obligation. However, ANAGA EXPERIENCE, S.A. may carry out checks to verify that the third party has been informed, adopting the diligence measures established in the data protection regulations.

6. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

No data will be passed on to third parties unless legally obliged to do so or in the event that it is necessary in order to deal with your request.

7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user may exercise the following rights against ANAGA EXPERIENCE, S.A.:

Accessing your personal data

Rectify them when they are inaccurate or incomplete

Request the deletion or cancellation of data when, among other reasons, they are no longer necessary for the purposes for which they were collected.

Oppose your treatment

To request the limitation of the processing of their data when any of the conditions provided for in the regulations are met.

Request the portability of your data in the cases foreseen in the regulations.

Prevent automated decisions

Revoke consents given

In order to exercise their rights, users must send a written request indicating the right they wish to exercise and enclose a document accrediting their identity and a postal or e-mail address for notification purposes. This request may be made either by post to: ANAGA EXPERIENCE, S.A. Marrero Torres 10, 38009, Santa Cruz de Tenerife, or at the following e-mail address: info@anagaexperience.com.

ANAGA EXPERIENCE, S.A. shall reply to the request for the exercise of rights within one month from the reception of the request. This period may be extended for a further two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receipt of the request, stating the reasons for the delay.

Likewise, the interested parties have the right to complain to the competent Control Authority (Spanish Data Protection Agency) when they consider that ANAGA EXPERIENCE, S.A. has infringed the rights that the data protection regulations recognise in www.aepd.es.

 

8. IS MY DATA SAFE?

ANAGA EXPERIENCE, S.A. has hosted its website with the hosting company Strato. It is a European company and has the latest systems in security measures.

ANAGA EXPERIENCE, S.A. guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data, taking into account their confidential nature.

ANAGA EXPERIENCE, S.A. undertakes to keep such data secret, treating them with the utmost confidentiality, and declares to have implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR).

All data provided through our platform is done through a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us.

9. DO YOU NEED AN ACCOUNT AND/OR PASSWORD?

The user can register on our website, for which it is essential to create an account. It is the responsibility of the user to maintain the confidentiality of the account information, including the password, as well as any and all activities that occur in it.

The user is obliged to inform ANAGA EXPERIENCE, S.A. immediately in the event of any unlawful use of his/her account or password, or if any security problem occurs, by sending an e-mail to info@anagaexperience.com.

10. LINKS TO OTHER WEBSITES

If you choose to leave our web site through links to other web sites not belonging to our company, ANAGA EXPERIENCE, S.A. shall not be held responsible for the privacy policies of those web sites or for the cookies that they may store in the user's computer.